This policy outlines the minimum service standards expected of all independent drivers operating under the CASS (Community Assisted Support Services) program, powered by Project PAW Carbon & Energy Solutions Corp.
CASS is a paid subscription service. Members trust us with their money, time, and dignity. In return, we expect all drivers to uphold a level of service that reflects the values and mission of CASS.
1. Timeliness is Mandatory
There are no exceptions for tardiness. Members rely on CASS to be dependable. If you commit to a shift or a scheduled pickup window, you are expected to be on time. Repeated lateness may result in suspension or removal from the platform.
2. Member Service is Sacred
The Pierce expects every member to be treated with dignity and care. This includes:
- Opening doors for every member as the default standard.
- Respecting when members prefer not to have doors opened over time.
- Carrying grocery bags to the member’s door — you do not need to enter their home.
3. Extra Touches are Encouraged
While not required, drivers are strongly encouraged to offer optional extras such as:
- Bottled water
- Gum or mints
These gestures often lead to members specifically requesting you in the future, giving you more stability and control over your schedule.
4. Vehicle Atmosphere Matters
While members are in your vehicle, music is restricted to:
- The radio, or
- A PAW-approved playlist
This is about optics and respect. Most seniors or vulnerable members may not appreciate loud or explicit content. We’re here to serve, not to express ourselves musically.
Final Word
This is about more than driving. It’s about trust, dignity, and building something real for people who need it. If you’re not here to serve with excellence, you’re in the wrong place.
